FAQ

FAQ#

Question 1: The scan is successful, the buzzer sounds once, but no data is uploaded?#

Answer: The scanner has entered storage mode and needs to scan Normal Mode to recover.

Question 2:The scanner scans successfully, beeps twice, and can upload data normally. What is going on?#

Answer: The battery of the scanner gun is low and it prompts that it needs to be recharged.

Question 3:The scanner scans successfully, beeps three times, and fails to upload data. How can I solve this problem?#

Answer:

  • Wireless Mode

    1. Unplug the receiver and scan the pairing code.

    2. The scanner emits a continuous beeping sound, and then reinsert the receiver.

    3. The beeping stops immediately, indicating that pairing is successful.

  • Bluetooth Mode

    1. Scan for Bluetooth HID mode.

    2. Search for the scanner again on the device to pair it.

Question 4:The scanner beeps five times when a button is pressed. How can I solve this problem?#

Answer: The battery is low and needs to be charged before it can be used again.

Question 5:Scan successful, uploaded data incorrect?#

Answer:

  • The Chinese input method needs to be switched to the English input method

  • Scan Instructions US Language Setting

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